1: For software distributed as a download the 'shrink wrap' is deemed to be broken after download. We are therefore unable to offer any refunds after the software has been downloaded. If for any reason you are unhappy with your purchase and you have not downloaded the software, we will then issue a full refund for the price you paid for the item.
2: For licences distributed through www.ilok.com the 'shrink wrap' is deemed to be broken when the licence is downloaded from an ilok.com account onto an iLok device or host computer. We are therefore unable to offer any refunds after the licence has been downloaded onto an iLok device or host computer.